BBQ Grills

Can I return an item?

If you are not happy with your purchase or the item is damaged, please contact us in the first instance. Items can be returned up to 30 days from receiving it as long as it has not been used. 

It is the buyer's responsibility to pay for and arrange for any return labels and costs that come with returning the item.

Once the item is received back, we will then issue a refund for the items amount only, not the shipping costs.

Personal Data

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

• Contact details: your name, email address, and telephone number so we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
• Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
• Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
• Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

How your personal data is used

We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. Otherwise, we securely erase your personal data from our systems when it is no longer needed.

We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

Cookies

Information is collected about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. Some of the cookies are stored on your machine by third parties 

How long will my order take to make?

All orders are hand made to order by Trevor and will take approximately 5-7 working days to make and ship out from the date we receive the order. This can be longer during busy periods, for multiple item orders and particularly in the lead up to Christmas.

How much is shipping?

All shipping prices vary depending on the country you want the items shipped to. We have a lot of countries already listed on the website but if yours is not there, please let us know and we will look for the best prices and update straight away. 

We are not able to ship to PO Box addresses as the courier systems will not allow us to add in PO Box addresses.

​Will I have to pay custom fees and how much are they?

Shipping to any country outside of the UK will incur customs fees and are the customer's responsibility. These are not something that we control or have any control over and we are completely dependent on the country's policies for international shipping.

Most countries will ask for this payment through the couriers before delivery of the item although some will ask for this before they will be released from customs. Either way you will be contacted via email or text message about these payments.

Can I order multiple items?

Yes you can order multiple items. Once you have placed the items into your basket our website will calculate the postage based on the size and weight of the combined items.

Some items have to be shipped individually due to the size and to prevent damage. These are the tripod and the large spit roast.

What is the difference between mild steel version and the stainless steel version?

There is no difference in the weight of the items. The only difference is that with the mild steel you have to wipe down after each use and store in a dry place to help prevent rusting whereas the stainless steel version can be left out.

Can I return an item?

If you are not happy with your purchase or the item is damaged, please contact us in the first instance. Items can be returned up to 30 days from receiving it and it is the buyer's responsibility to pay for and arrange for any return labels and costs that come with returning the item.

Can I order multiple items and will they be able to be shipped together?

Yes you can order multiple items. Once you have placed the items into your basket our website will calculate the postage based on the size and weight of the combined items.

Some items have to be shipped individually due to the size and to prevent damage. These are the tripod and the large spit roast.

What are the weight and dimensions of the products?

Items come with a description with weights and dimensions on and what is included in each item. We do state approx. with everything because everything is handmade and, although Trevor uses a JIG to ensure they are all the same, handmade items will naturally have slight variations.